JD

Responsibilities:

- Configuration of desktops & laptops to the new joiners.
- Configuration of desktops for Work at home” employees.
- Maintain inventory of Hardware assets.
- Address user tickets regarding hardware, software, and networking.
- Ask targeted questions to diagnose problems.
- Guide users with simple, step-by-step instructions.
- Conduct remote troubleshooting.
- Test alternative pathways until you resolve an issue.
- Record technical issues and solutions in logs.
- Direct unresolved issues to the next level of support personnel.

Skills required:

- Excellent knowledge of desktop and laptop & printer hardware.
- Excellent knowledge of desktop/laptop internal components.
- Hands-on hardware troubleshooting experience.
- Hands-on troubleshooting experience on MS Tools – Outlook configuration, excel, ppt etc.
- Extensive equipment support experience.
- Working technical knowledge of current protocols,



operating systems, and standards.
- Ability to operate tools, components, and peripheral accessories.

Personal Attributes:

- Strong customer service orientation.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Good written, oral, and interpersonal communication skills.
- Ability to conduct research into PC and software issues and products as required.
- Ability to present ideas in business-friendly and user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Team-oriented and skilled in working within a collaborative workplace.
- Willing to work in shifts & on weekends.

📌 Desktop Support Engineer (Bengaluru)
🏢 Hinduja Global Solutions (HGS)
📍 Bengaluru