Job Summary

We are looking for a proactive and organized IT Technical Helpdesk Coordinator to manage day-to-day IT support requests, coordinate with technical teams, monitor service tickets, and ensure timely resolution of IT-related issues. The ideal candidate should have positive communication, coordination, documentation, and problem-solving skills.

Key Responsibilities

- Receive, log, track, and monitor IT support tickets through the helpdesk or ticketing system.
- Coordinate with L1, L2, L3 support teams and field engineers to ensure timely issue resolution.
- Monitor ticket status, response time, resolution time, and SLA compliance.
- Follow up on pending and escalated incidents until closure.
- Coordinate with users, customers, vendors, and internal IT teams for technical support.




- Maintain daily service reports, ticket trackers, incident logs, and escalation reports.
- Schedule engineer visits and coordinate resource availability for onsite support.
- Track hardware issues related to desktops, laptops, printers, network connectivity, and peripherals.
- Ensure proper documentation of incidents, service requests, resolutions, and user feedback.
- Prepare daily, weekly, and monthly MIS reports for management.
- Escalate critical incidents and SLA breaches to the appropriate stakeholders.
- Support asset tracking, service request management, and IT operations as required.

📌 Help Desk Executive (Gandhinagar)
🏢 Mohammad Ashraf Ansari
📍 Gandhinagar