Role: Customer Support / Guest & Partner Experience
Experience: 13 years in Customer Service, Contact Centre, Hospitality or Travel
Language: JLPT N2+ / Business-level Japanese
Work Model: WFO
Work Week: 6 days with rostered weekly offs
Shifts: Rotational shifts aligned with Japan operations
Role & responsibilities
* Handle guest & partner queries through Chat/Email
* Coordinate with Japan ground teams and internal stakeholders
* Own cases end-to-end and drive timely resolution
* Track TAT, ticket ageing and recurring issues
* Support process improvements and reduce repeat escalations
Selection: Spoken & written Japanese, business etiquette and practical problem-solving.
📌 Japanese Speaking Customer Support (Gurugram)
🏢 OYO
📍 Gurugram