We are seeking a dedicated Quality Analyst to join our team in the Delhi-NCR region. The ideal candidate will play a crucial role in ensuring the quality of our customer service operations within the international voice process. As a Quality Analyst, you will be responsible for monitoring and evaluating the performance of customer service representatives, providing feedback, and implementing quality assurance processes to enhance service delivery.

Key Responsibilities:
Monitor and evaluate calls to ensure compliance with company standards and procedures.
Provide constructive feedback to customer service representatives to improve performance and customer satisfaction.
Develop and maintain quality assurance metrics and reports to track performance trends.
Collaborate with management to identify training needs and assist in the development of training programs.




Participate in the development and implementation of quality assurance initiatives to enhance service quality.
Conduct regular audits and assessments of customer interactions to ensure adherence to quality standards.

Required Skills:
Robust understanding of international voice processes and customer service best practices.
Excellent communication and interpersonal skills.
Ability to analyze data and provide actionable insights.
Proficiency in using quality monitoring tools and software.
Strong attention to detail and a commitment to excellence.
Ability to work collaboratively in a team setting.

If you are passionate about quality assurance and have a keen eye for detail, we encourage you to apply for this exciting chance to contribute to our customer service excellence.

📌 Quality Analyst Delhi
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Delhi