Project Role: Application Support Engineer
Project Role Description: Act as software detectives, provide a energetic service identifying and solving issues within multiple components of critical business systems.
Must have skills: Epic Systems
Good to have skills : NA
Minimum 2 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications.

The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a energetic work workplace.

Roles & Responsibilities:
Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.




Collaborate with cross-functional teams to understand system challenges and implement effective resolutions.
Document troubleshooting processes and solutions to enhance team knowledge and support efficiency.
Assist junior team members by sharing insights and providing guidance on complex issues.
Continuously monitor system performance to proactively detect and address potential disruptions.

Professional & Technical Skills:
Must To Have Skills: Proficiency in Epic Systems.
Robust analytical and problem-solving abilities to diagnose and resolve software issues effectively.
Experience with system monitoring tools and techniques to ensure application stability.
Ability to communicate technical information clearly to both technical and non-technical stakeholders.
Familiarity with software lifecycle processes and incident management practices.
Capability to work independently while contributing positively to team efforts.

Additional Information:
The candidate should have minimum 2 years of experience in Epic Systems.
This position is based at our Chennai office.
A 15 years full time education is required.

📌 Application Support Engineer Chennai
🏢 Accenture
📍 Chennai