24 Oct
|
Sharda Consultancy Services
|
Noida
24 Oct
Sharda Consultancy Services
Noida
We are seeking an enthusiastic and skilled International Voice Process Executive to join our energetic team in Uttar Pradesh. The ideal candidate will be responsible for handling inbound calls from customers in the US, providing exceptional service and support. This role requires excellent communication skills and the ability to manage customer inquiries effectively. As an International Voice Process Executive, you will play a crucial role in enhancing customer satisfaction and driving sales through effective communication and problem-solving skills.
Key Responsibilities:
Handle inbound calls from US customers, addressing their queries and providing solutions in a timely manner.
Maintain a high level of customer service and satisfaction by ensuring all interactions are positive and productive.
Collaborate with team members to achieve sales targets and improve overall performance.
Document customer interactions and feedback accurately in the system.
Stay updated on product knowledge and company policies to provide accurate information to customers.
Participate in training sessions and team meetings to enhance skills and knowledge.
Required Skills:
Strong verbal communication skills in English, with a focus on clarity and professionalism.
Experience in customer handling, preferably in an international voice process or BPO environment.
Ability to work in a rapid-paced workplace and manage multiple tasks efficiently.
Strong problem-solving skills and a customer-centric approach.
Familiarity with sales processes and techniques is a plus.
If you are passionate about customer service and have the required skills, we encourage you to apply for this exciting opportunity to grow your career in the international voice process domain.
📌 International Voice Process Executive Noida
🏢 Sharda Consultancy Services
📍 Noida