Team Leader International Voice Bengaluru (India)

Company: Winx Consulting Services
Job Location: Bengaluru, Karnataka, India
Employment Type: Full time

We are seeking a dedicated and experienced Team Leader for our International Voice operations based in Karnataka. The ideal candidate will have a strong background in managing teams within a call center environment, focusing on key performance indicators such as attrition, Average Handling Time (AHT), Customer Satisfaction (CSAT), and Service Level Agreements (SLA). As a Team Leader, you will be responsible for overseeing daily operations, ensuring that your team meets performance targets while maintaining high levels of customer service.

Key Responsibilities:

Lead and manage a team of customer service representatives, providing guidance and support to ensure they meet performance metrics.
Monitor team performance and implement strategies to improve AHT, CSAT, and reduce attrition rates.
Conduct regular team meetings to communicate updates, share best practices,



and motivate team members.
Analyze performance data and prepare reports for management, highlighting areas for improvement and success stories.
Collaborate with other departments to ensure seamless operations and enhance customer experience.
Provide training and development opportunities for team members to foster growth and improve skills.

Required Skills:

Proven experience in a team leadership role within an international voice process.
Solid understanding of key performance metrics such as attrition, AHT, CSAT, and SLA.
Excellent communication and interpersonal skills.
Ability to motivate and inspire a team to achieve targets.
Robust analytical skills to assess performance data and implement improvements.

If you are passionate about leading teams and driving performance in a agile workplace, we encourage you to apply for this exciting chance. .

📌 Team Leader International Voice Bengaluru India
🏢 Winx Consulting Services
📍 Bengaluru