Consistently offer skilled friendly and engaging service
Work closely with both the Rooms and Food & Beverage Divisions to execute their uniform programs.
Supervise and manage daily laundry operations.
Lead train and mentor laundry staff members.
Monitor work quality and ensure all items meet established standards and customer specifications.
Develop and implement productive workflows.
Manage inventory of laundry supplies chemicals and equipment ensuring adequate stock levels.
Track and report on key performance metrics including productivity quality and labor costs.
Communicate effectively with other departments to address customer needs and resolve issues
Conduct regular staff training on proper techniques safety procedures and company policies
Responsible for maintaining Uniform Budgets
Professionally handle guest feedback or concerns with guest laundry program
Organization of the measuring and sizing of colleagues for uniforms
Conducting coaching sessions and performance reviews of Laundry & Valet Team
Preparing the quarterly Linen Inventories
Conducting monthly communication meetings
Promoting of Laundry and Valet accomplishments
Tracking of uniforms for all new hires and implementing an effective return policy
Maintaining a safe and hazard free work environment.
Qualifications :
Experience in laundry operations or a similar supervisory role
Proven track record of successfully managing and motivating teams
Strong knowledge of laundry processes textile care standards and equipment operation
Excellent organizational and time management skills
Proficiency in quality control and attention to detail
Problem-solving abilities and decision-making skills
Strong communication and interpersonal skills
Familiarity with inventory management and basic budget oversight
Knowledge of safety and sanitation regulations