We are seeking a dedicated Desktop Support Technician to join our team in Maharashtra. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to end-users, ensuring that all desktop systems are functioning optimally. This role is crucial in maintaining the productivity of our staff by resolving hardware and software issues in a timely manner.

Key Responsibilities:
Provide first-level support for desktop hardware and software issues, including installation, configuration, and troubleshooting.
Respond to support requests via phone, email, or in-person, ensuring a high level of customer service.
Maintain and manage desktop systems, including operating system updates, software installations, and hardware upgrades.
Document all support interactions and resolutions in the ticketing system to ensure accurate tracking and reporting.




Collaborate with IT teams to identify and implement improvements to desktop support processes.
Assist in the setup and deployment of current desktop systems and peripherals.
Provide training and guidance to end-users on software applications and best practices.

Required Skills:
Strong knowledge of desktop operating systems (Windows, macOS) and common software applications.
Familiarity with hardware components and troubleshooting techniques.
Excellent communication and interpersonal skills to effectively assist users.
Ability to work independently and manage multiple tasks in a rapid-paced setting.

If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity to contribute to our team as a Desktop Support Technician.

📌 Desktop Support Technician Pune
🏢 Impact Infotech
📍 Pune