Help Desk Support Engineer (Manesar)

Company: Regard Network Solution
Job Location: Gurugram, India
Employment Type: Full time
Experience Required: 2+ years

Role Summary

Manage service requests and incidents, coordinate resolution and maintain support records.

Key Responsibilities

Receive, record, classify and track user requests, incidents and service complaints.
Monitor ticket status and coordinate with technical teams for resolution.
Provide first-level support and escalate issues requiring specialist intervention.
Maintain ticket notes, incident updates, closure details and service records.
Communicate progress and support shift handovers and routine reports.

Qualification

Diploma in Electrical or BCA / MCA degree.

Experience

More than 2 years experience as a help desk support engineer or relevant industry experience.

Required Skills

Ticket management, customer communication, basic IT troubleshooting and documentation.

How to Apply

Send your updated resume to . Mention Help Desk Support Engineer Manesar in the email subject line. .

📌 Help Desk Support Engineer Manesar Gurugram (India)
🏢 Regard network solution
📍 India