We are seeking a dynamic and experienced Team Leader for our International Voice operations based in Maharashtra. The ideal candidate will have a proven track record in team management and a strong understanding of international voice processes. As a Team Leader, you will be responsible for overseeing a team of customer service representatives, ensuring that they meet performance targets and deliver exceptional service to our international clients.

Key Responsibilities:
Lead and manage a team of customer service agents, providing guidance and support to ensure high levels of performance and morale.
Monitor team performance metrics and implement strategies for improvement.
Conduct regular team meetings to communicate updates, share best practices, and foster a collaborative team setting.
Handle escalated customer issues and provide solutions in a timely manner.
Collaborate with other departments to enhance service delivery and customer satisfaction.




Train and onboard new team members, ensuring they are equipped with the necessary skills and knowledge.
Maintain up-to-date knowledge of industry trends and best practices in international voice operations.

Required Skills:
Proven experience as a Team Leader or similar role in an international voice environment.
Robust leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to analyze performance metrics and implement improvement strategies.
Proficient in handling customer escalations and providing effective solutions.

If you are a motivated leader with a passion for delivering exceptional customer service in an international setting, we encourage you to apply for this exciting prospect.

📌 Team Leader International Voice Mumbai
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Mumbai