We are hiring For Chat support II Gurugram II Teleperformance
Company: TP
Job Location: Haryana, India
Employment Type: Full-time
Experience Required: 7+ years
Salary: 2.4L4.2L a year
Dear Team,
Core Responsibilities
Real-Time Customer Assistance:Chat support agents respond to customer inquiries through live chat platforms, providing accurate information about products, services, or policies, and troubleshooting issues promptly to ensure customer satisfaction
Problem-Solving and Issue Resolution:Agents assess customer needs, handle complaints, and offer solutions or alternatives within set timeframes, following up to confirm resolution
Communication and Professionalism:Maintaining a positive, empathetic, and qualified tone is essential. Agents must communicate clearly and concisely in written form, often managing multiple chats simultaneously
Documentation and Reporting:All interactions are logged accurately for future reference, and feedback is documented to improve service quality and inform internal teams
Collaboration with Teams:Chat support roles often require coordination with departments such as Sales, IT, and Marketing to resolve complex issues and share insights for process improvement
Leadership and Mentorship:Senior chat support staff may mentor recent team members, lead small teams, and foster a positive team culture
ROLE- CHAT SUPPORTEXP-FRESHER /EXPERIENCED
WORK LOCATION - Gurugram
experience -6 month -7 years
chat support experience mandate
Required Skills and Qualifications
Robust written communication and interpersonal skills
Ability to multitask and manage multiple chats efficiently
Problem-solving and decisionmaking capabilities
Attention to detail and ability to remain calm under pressure
Minimum high school diploma; additional qualifications in customer service or related fields are advantageous
Job & Shift Details
Job Type: FullTime
Rotational Shift:
Min : rotational shift
Work Mode: Onsite (Work From Office) .
📌 We Are Hiring For Chat Support Ii Gurugram Ii Teleperformance (India)
🏢 TP
📍 India