We are seeking a dedicated Technical Support Specialist to join our team in West Bengal. The ideal candidate will be responsible for providing exceptional technical support to our clients, ensuring their issues are resolved efficiently and effectively. This role requires a robust understanding of technical support processes and the ability to communicate complex information clearly to non-technical users.

Key Responsibilities:
Respond to customer inquiries and provide technical assistance via phone, email, or chat.
Troubleshoot and resolve technical issues related to our products and services.
Document and track customer interactions and technical issues in our support system.
Collaborate with other team members to improve support processes and customer satisfaction.




Stay updated on product knowledge and technical skills to provide accurate support.

Required Skills:
Proven experience in technical support or a related field.
Solid problem-solving skills and the ability to think critically under pressure.
Excellent communication skills, both verbal and written.
Ability to work independently and as part of a team.
Familiarity with support ticketing systems and remote support tools is a plus.

If you are passionate about technology and helping others, we encourage you to apply for this exciting prospect to make a difference in our customers' experiences.

📌 Technical Support Specialist Kolkata
🏢 Hird Services Private
📍 Kolkata