We are seeking a dedicated and skilled Senior Process Associate to join our team in Pune. As a Senior Process Associate, you will play a crucial role in providing exceptional customer support in an international voice process setting. Your primary responsibility will be to assist customers with their inquiries, ensuring a high level of satisfaction and effective resolution of issues. You will be part of a dynamic team that values technology and human ingenuity, contributing to our mission of delivering outstanding service to clients across the globe.

Key Responsibilities:
Provide excellent customer support through voice interactions, addressing customer inquiries and resolving issues promptly.
Maintain a high level of professionalism and empathy while communicating with customers.
Collaborate with team members to improve processes and enhance customer experience.
Adapt to various customer needs and demonstrate flexibility in working hours, including US shifts.




Document customer interactions and feedback accurately to ensure continuous improvement in service delivery.

Required Skills:
Minimum of 1 year of experience in customer support, specifically in a voice process.
Excellent communication skills, both verbal and written, with the ability to engage effectively with customers.
Solid problem-solving skills and the ability to think on your feet.
Flexibility to work in US shifts as required.
A graduate or postgraduate degree is preferred.

Join us and be part of a global qualified services company that values change and innovation. We offer competitive compensation and a supportive work environment where you can grow your career. If you are passionate about customer service and meet the qualifications, we encourage you to apply for this exciting opportunity.

📌 Senior Process Associate Pune
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Pune