We are seeking a dedicated and skilled Senior Process Associate to join our team in Mumbai (Airoli). As a Senior Process Associate, you will play a crucial role in providing exceptional customer support through both voice and chat processes. This position is ideal for individuals who are passionate about delivering high-quality service and have a solid ability to communicate effectively with customers.

Key Responsibilities:
Provide outstanding customer support via voice and chat, addressing inquiries and resolving issues in a timely manner.
Maintain a high level of professionalism and empathy while interacting with customers.
Collaborate with team members to ensure a seamless customer experience.
Document customer interactions and feedback accurately in the system.
Adapt to various customer needs and demonstrate flexibility in handling different situations.
Participate in training sessions and team meetings to enhance skills and knowledge.

Required Skills:




Excellent communication skills, both verbal and written, are essential for this role.
Prior experience in customer support, specifically in voice and chat processes, is highly desirable.
Ability to work flexible schedule, including US shifts, to accommodate customer needs.
Strong problem-solving skills and the ability to think on your feet.
A graduate or postgraduate degree is preferred, and candidates must have all necessary documentation for their qualifications.

If you are looking for an opportunity to grow in a agile environment and contribute to a global professional services company, we encourage you to apply for the Senior Process Associate position. Join us in delivering exceptional service and making a difference in the lives of our customers.

📌 Senior Process Associate Mumbai
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Mumbai