We are seeking a dedicated and skilled Senior Process Associate to join our team in Pune. As a Senior Process Associate, you will play a crucial role in providing exceptional customer support in an international voice process environment. Your primary responsibility will be to assist customers with their inquiries, ensuring a high level of satisfaction and effective resolution of issues. You will be part of a dynamic team that values collaboration and innovation, contributing to our mission of delivering outstanding service to our clients.

Key Responsibilities:
Provide high-quality customer support through voice interactions, addressing customer inquiries and resolving issues promptly.
Maintain a positive and professional demeanor while interacting with customers, ensuring a pleasant experience.
Collaborate with team members to improve processes and enhance customer satisfaction.
Adapt to various customer needs and demonstrate flexibility in working hours, including US shifts.




Document customer interactions and feedback accurately to help improve service delivery.

Required Skills:
Minimum of 1 year of experience in customer support, specifically in a voice process.
Excellent communication skills, both verbal and written, to effectively engage with customers.
Ability to work in a rapid-paced environment and handle multiple tasks efficiently.
Strong problem-solving skills and a customer-centric approach.
Flexibility to work in US shifts as required.

If you are passionate about customer service and have the required experience, we encourage you to apply for this exciting prospect to be part of a global skilled services company that values technology and human ingenuity. Join us in creating value and shared success for our clients and communities.

📌 Senior Process Associate Pimpri Chinchwad (India)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 India