We are seeking a dedicated and skilled Technical Support skilled for our International Voice Process team. In this role, you will be responsible for handling customer queries and technical issues via voice communication, ensuring that each interaction is managed professionally and efficiently. Your primary responsibilities will include providing technical support and troubleshooting issues related to software, hardware, or network connectivity. You will accurately record customer interactions and follow up to ensure issue resolution, while also meeting defined metrics such as call quality, response time, and customer satisfaction. Additionally, you will escalate complex issues to higher-level technical teams as necessary and adhere to process guidelines and company policies.

To succeed in this role,



you must possess excellent communication skills, both verbal and written, in English. A solid problem-solving and analytical ability is essential, along with a basic understanding of computer systems, operating systems, and networking concepts. The ability to handle high-pressure situations with patience and professionalism is crucial, as is the flexibility to work in rotational shifts and on weekends. If you are passionate about providing exceptional customer service and have the skills to troubleshoot technical issues effectively, we encourage you to apply for this exciting chance.

📌 Technical Support International Voice Process Kolkata (India)
🏢 Hird Services Private
📍 India