We are seeking a skilled Communication Coach to join our energetic team in the customer support sector of an international BPO. The ideal candidate will possess a robust background in customer support and a passion for enhancing communication skills among team members. As a Communication Coach, you will play a pivotal role in training and developing our customer support representatives to ensure they deliver exceptional service to our clients.

Key Responsibilities:
Conduct training sessions focused on effective communication techniques tailored for customer support roles.
Assess the communication skills of team members and provide constructive feedback to enhance their performance.
Develop training materials and resources that align with best practices in customer service communication.
Collaborate with management to identify areas for improvement within the team and implement targeted coaching strategies.
Monitor and evaluate the progress of team members,



adjusting training approaches as necessary to meet individual needs.
Foster a positive learning workplace that encourages team members to engage and improve their communication skills.

Required Skills:
Proven experience in customer support, preferably within an international BPO setting.
Strong understanding of communication principles and coaching methodologies.
Excellent verbal and written communication skills.
Ability to provide constructive feedback and foster a supportive learning environment.
Strong interpersonal skills and the ability to work collaboratively with diverse teams.

If you are passionate about communication and have a desire to help others succeed in their roles, we encourage you to apply for this exciting opportunity to make a significant impact in our customer support team.

📌 Communication Coach Customer Support Gurugram
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Gurugram