We are seeking an experienced Operations Manager to oversee our International Voice Process operations in Maharashtra. The ideal candidate will have a solid background in operations management, particularly within the BPO sector, and will be responsible for ensuring the efficiency and effectiveness of our voice and chat processes.

Key Responsibilities:
Lead and manage the operations team to achieve performance targets and maintain high service quality standards.
Develop and implement strategies for attrition management to retain top talent and reduce turnover.
Monitor key performance indicators (KPIs) and prepare reports for senior management to highlight operational performance and areas for improvement.
Collaborate with cross-functional teams to enhance operational processes and customer satisfaction.




Ensure compliance with company policies and industry regulations while fostering a positive work setting.

Required Skills:
Proven experience in operations management, specifically in an International BPO setting.
Strong understanding of voice and chat processes, with a focus on customer service excellence.
Excellent leadership and team management skills.
Ability to analyze data and make informed decisions to drive operational improvements.
Strong communication and interpersonal skills to effectively interact with team members and stakeholders.

If you are a results-driven professional with a passion for operational excellence and team leadership, we encourage you to apply for this exciting chance.

📌 Operations Manager Bhiwandi
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Bhiwandi