24 Oct
|
Foundever
|
Secunderabad
24 Oct
Foundever
Secunderabad
Primary Job Responsibilities
. Responsible for operations delivery for the customer service process for the largest
. Key KPIs include Service Levels, NPS/CSAT and Quality Assurance
. People Metrics - Shrinkage and Attrition
. Channel of service - Inbound Voice, Social Media, Chat & Email
. Conducting Performance Reviews and Coaching for team members
. Weekly client interaction
. Quality and Training
. Team management / Performance evaluation
. Process Improvement / Compliance
. Identify and drive continuous improvements and initiatives in process
. Compliance ,Controlling shrinkage & Attrion ,Grooming , Revenue generation , for end to end functioning of the team
Skills/Knowledge/Abilities
Education-Any Graduate
Experience Target-12- 18 years
Specialized Certifications
📌 Operation Manager Healthcare Secunderabad
🏢 Foundever
📍 Secunderabad