We are seeking a skilled BPO QA Analyst to join our energetic team in the Delhi-NCR region. The ideal candidate will have extensive experience in quality assurance within the BPO sector, specifically focusing on blended processes and international voice operations. As a BPO QA Analyst, you will play a crucial role in ensuring that our services meet the highest standards of quality and efficiency.

Key Responsibilities:
Conduct regular quality audits and assessments of calls and interactions to ensure compliance with company standards and client requirements.
Collaborate with team leaders and management to identify areas for improvement and implement corrective actions.
Provide constructive feedback and coaching to agents to enhance their performance and service delivery.
Analyze data and generate reports on quality metrics to track performance trends and identify training needs.




Participate in the development and refinement of quality assurance processes and procedures.
Stay updated with industry best practices and emerging trends in quality assurance within the BPO sector.

Required Skills:
Robust understanding of blended processes in BPO environments.
Experience in international voice processes and operations.
Proven track record as a QA Analyst in the BPO industry.
Excellent analytical and problem-solving skills.
Solid communication and interpersonal skills to effectively collaborate with team members and stakeholders.

If you are passionate about quality assurance and have the experience we are looking for, we encourage you to apply and join our team in delivering exceptional service to our clients.

📌 Bpo Qa Analyst Delhi
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Delhi