We are seeking an International Voice Process Associate to join our customer support team. This role involves handling inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage. The ideal candidate will provide accurate information regarding eligibility, deductibles, payments, and prior authorizations while ensuring patient confidentiality in compliance with HIPAA guidelines. You will be responsible for resolving customer queries promptly with a customer-first approach and escalating complex issues to appropriate departments when necessary. Staying updated with system changes and policy updates is crucial, as is meeting quality and productivity targets.

Key responsibilities include:
Handling inbound calls and providing information on healthcare insurance and claims.
Documenting interactions appropriately and maintaining confidentiality.




Resolving customer queries and escalating issues as needed.
Staying informed about system changes and policy updates.

The desired candidate profile includes:
Excellent verbal and written English communication skills.
Robust comprehension, analytical, and multitasking abilities.
Basic knowledge of business writing and email etiquette.
A customer service-oriented mindset with polished soft skills.
Must not be pursuing any full time educational course.
Comfortable with work from office and night shifts.

This position offers a work-from-office setting with fixed weekends off and a cab facility for transportation. If you are looking to start your career in customer support and meet the qualifications, we encourage you to apply.

📌 International Voice Process Associate Navi Mumbai
🏢 Hird Services Private
📍 Navi Mumbai