We are seeking a dedicated and experienced Team Lead - Customer Service to join our dynamic team. The ideal candidate will have a solid background in managing customer service teams, particularly in an international voice process environment. As a Team Lead, you will be responsible for overseeing daily operations, ensuring that team members meet performance targets, and providing coaching and support to enhance their skills and productivity.

Key Responsibilities:
Lead and manage a team of customer service representatives, ensuring high levels of performance and customer satisfaction.
Monitor team performance metrics and implement strategies for improvement.
Conduct regular training sessions and coaching for team members to enhance their skills in customer service and communication.
Collaborate with other departments to ensure seamless service delivery and resolve any customer issues effectively.
Prepare and present performance reports to management,



highlighting achievements and areas for improvement.
Foster a positive team workplace that encourages collaboration and professional growth.

Required Skills:
Proven experience as a Team Leader in a customer service setting, preferably in an international voice process.
Strong leadership and coaching skills, with the ability to motivate and develop team members.
Excellent communication and interpersonal skills.
Ability to analyze performance data and implement effective strategies for improvement.
Familiarity with blended processes in customer service.

If you are passionate about leading teams and enhancing customer experiences, we encourage you to apply for this exciting opportunity. Join us in delivering exceptional service and driving success in our customer service operations.

📌 Team Lead Customer Service Ahmednagar (India)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 India