We are seeking an experienced Assistant Operations Manager to oversee our international operations in Maharashtra. The ideal candidate will have a strong background in managing customer support teams within the BPO sector, with a focus on voice operations. This role is crucial for ensuring that our operations run smoothly and efficiently while maintaining high levels of customer satisfaction.

Key Responsibilities:
Manage and lead the operations team to achieve performance targets and operational excellence.
Develop and implement strategies to enhance customer support services and improve overall customer experience.
Monitor and analyze operational metrics to identify areas for improvement and implement necessary changes.
Collaborate with cross-functional teams to ensure alignment of operational goals with business objectives.




Provide training and support to team members to foster a culture of continuous improvement and career development.
Ensure compliance with company policies and industry regulations in all operational activities.

Required Skills:
Proven experience as an Operations Manager or similar role in the BPO industry.
Solid understanding of customer support processes and best practices.
Excellent leadership and team management skills.
Ability to analyze data and make informed decisions.
Strong communication and interpersonal skills.
Familiarity with international operations and cultural nuances.

If you are a results-driven professional with a passion for operational excellence and customer satisfaction, we encourage you to apply for this exciting prospect.

📌 Assistant Operations Manager Bhiwandi
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Bhiwandi