We are seeking a dedicated and experienced Team Lead for our Customer Support department, specializing in the international voice process. The ideal candidate will have a robust background in managing inbound and outbound customer interactions, ensuring high-quality service delivery to our clients. As a Team Lead, you will be responsible for overseeing a team of customer support representatives, providing guidance and support to enhance their performance and customer satisfaction levels.

Key Responsibilities:
Lead and manage a team of customer support agents, ensuring they meet performance metrics and deliver exceptional service.
Monitor and evaluate team performance, providing feedback and coaching to improve skills and efficiency.
Develop and implement strategies to enhance customer service processes and improve overall customer experience.
Handle escalated customer inquiries and complaints, ensuring timely resolution and maintaining customer satisfaction.




Collaborate with other departments to ensure seamless communication and service delivery.
Conduct regular training sessions to keep the team updated on product knowledge and customer service best practices.

Required Skills:
Proven experience in the international voice process, with a robust understanding of inbound and outbound customer support.
Excellent communication and interpersonal skills, with the ability to motivate and lead a team.
Solid problem-solving skills and the ability to handle difficult situations with professionalism.
Familiarity with customer service software and tools.
Ability to work in a fast-paced environment and manage multiple priorities effectively.

If you are passionate about customer service and have the leadership skills to drive a team towards success, we encourage you to apply for this exciting opportunity.

📌 Team Lead Customer Support Delhi
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Delhi