We are seeking an experienced Customer Support Manager to lead our customer service operations in Maharashtra. The ideal candidate will have a strong background in managing customer support teams, particularly in an international voice environment. This role is crucial for ensuring that our customers receive exceptional service and support, which is vital for our business success.

Key Responsibilities:
Oversee the daily operations of the customer support team, ensuring high levels of customer satisfaction and service quality.
Develop and implement strategies to improve customer support processes and enhance the customer experience.
Manage inbound and outbound customer interactions, ensuring that all inquiries are handled efficiently and effectively.
Train, mentor, and develop team members to achieve their full potential and maintain a high-performance culture.
Collaborate with other departments to address customer issues and improve service delivery.




Analyze customer feedback and service metrics to identify areas for improvement and implement necessary changes.
Ensure compliance with company policies and procedures while maintaining a positive work workplace.

Required Skills:
Proven experience in customer support management, particularly in an international voice setting.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to analyze data and make informed decisions to enhance service quality.
Familiarity with customer support software and tools.

If you are a dedicated skilled with a passion for customer service and a track record of success in managing support teams, we encourage you to apply for this exciting chance.

📌 Customer Support Manager Bhiwandi
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Bhiwandi