We are seeking an experienced Customer Support Manager to lead our customer service operations in the Delhi-NCR region. The ideal candidate will have a strong background in managing customer support teams, particularly in an international voice environment. This role is crucial for ensuring that our customers receive exceptional service and support, which is vital for our business success.

As a Customer Support Manager, you will be responsible for overseeing the daily operations of the customer support department, ensuring that all customer inquiries are handled efficiently and effectively. You will lead a team of customer support representatives, providing guidance and support to help them achieve their performance goals. Your role will involve developing and implementing customer service policies and procedures, as well as monitoring team performance and customer satisfaction metrics.

Key responsibilities include:




Managing and mentoring a team of customer support agents to ensure high-quality service delivery.
Developing training programs to enhance team skills and knowledge in customer service best practices.
Analyzing customer feedback and service metrics to identify areas for improvement.
Collaborating with other departments to ensure a seamless customer experience.
Handling escalated customer issues and providing resolutions in a timely manner.

The successful candidate will possess solid leadership skills, excellent communication abilities, and a deep understanding of customer support operations in an international BPO setting. You should be adept at problem-solving and have a passion for delivering outstanding customer service. If you are looking to take your career to the next level and make a significant impact in a energetic environment, we encourage you to apply for this exciting prospect.

📌 Customer Support Manager Delhi
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Delhi