We are seeking a dedicated Service Desk Analyst to join our team in Karnataka or Maharashtra. The ideal candidate will be responsible for providing exceptional technical support and troubleshooting assistance to our users. As a Service Desk Analyst, you will play a crucial role in ensuring that our IT services run smoothly and efficiently, contributing to the overall productivity of the organization.

Key Responsibilities:
Respond to user inquiries and provide technical support via phone, email, or chat.
Troubleshoot and resolve issues related to hardware, software, and network connectivity.
Manage user accounts and permissions in Active Directory and Office 365.
Document and track incidents and requests in the service desk system.
Collaborate with other IT teams to escalate and resolve complex issues.




Provide training and guidance to users on IT-related topics and tools.
Maintain a high level of customer satisfaction by delivering timely and effective solutions.

Required Skills:
Solid knowledge of service desk operations and best practices.
Proficiency in troubleshooting hardware and software issues.
Experience with Active Directory and Office 365 administration.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team in a quick-paced setting.

If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity to grow your career as a Service Desk Analyst.

📌 Service Desk Analyst Bengaluru (India)
🏢 White Horse Manpower Consultancy P
📍 India