We are seeking a dedicated and skilled Senior Process Associate to join our team in Mumbai (Airoli). As a Senior Process Associate, you will play a crucial role in delivering exceptional customer support through both voice and chat channels. This position is ideal for individuals who are passionate about providing outstanding service and have a strong ability to communicate effectively with customers.

Role Summary:
The Senior Process Associate will be responsible for handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. You will work in a agile environment, collaborating with team members to enhance the customer experience and contribute to the overall success of the organization.

Key Responsibilities:
Provide excellent customer support via voice and chat, addressing customer inquiries and resolving issues promptly.
Maintain a positive and qualified demeanor while interacting with customers.




Document customer interactions and feedback accurately in the system.
Collaborate with team members to improve processes and enhance service delivery.
Adapt to changing customer needs and demonstrate flexibility in working hours, including US shifts.

Required Skills:
Minimum of 6 months of experience in customer support, specifically in voice and chat processes.
Excellent communication skills, both verbal and written.
Ability to work effectively in a team-oriented workplace.
Strong problem-solving skills and attention to detail.
Flexibility to work in US shifts as required.

If you are a motivated individual with a passion for customer service and meet the qualifications outlined above, we encourage you to apply for this exciting opportunity. Join us in delivering exceptional service and making a difference in the lives of our customers.

📌 Senior Process Associate Mumbai
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Mumbai