We are seeking an International Voice Process Associate to join our team in West Bengal. The ideal candidate will be responsible for handling inbound customer calls from US-based customers, ensuring that each interaction is handled with professionalism and care. This role requires excellent English communication skills, as well as strong customer-handling and problem-solving abilities. Candidates should be comfortable working in US/Night shifts and immediate joiners will be preferred.

Key Responsibilities include:
Handling inbound customer calls and understanding customer queries to provide accurate resolutions.
Assisting customers with their queries related to the assigned process while maintaining high-quality customer service.
Following process guidelines,



quality standards, and company policies to ensure compliance and customer satisfaction.
Maintaining accurate records of customer interactions to support ongoing service improvements.

The successful candidate will demonstrate a commitment to delivering exceptional customer service and will thrive in a rapid-paced workplace. Candidates with relevant international voice or customer support experience are encouraged to apply. Join us and be a part of a energetic team dedicated to providing outstanding service to our customers.

📌 International Voice Process Associate Kolkata
🏢 Hird Services Private
📍 Kolkata