We are seeking a dedicated Technical Support Associate to join our team in Kolkata, West Bengal. The ideal candidate will be responsible for providing exceptional technical support through inbound and outbound calls, assisting customers with troubleshooting various technical issues, and ensuring a high level of customer satisfaction. This role requires a proactive approach to problem-solving and the ability to communicate effectively with customers.

Key Responsibilities:
Handle customer queries and technical issues via voice (inbound/outbound) professionally and efficiently.
Provide technical support and troubleshoot issues related to software, hardware, or network connectivity.
Record customer interactions accurately and follow up for issue resolution.
Meet defined metrics such as call quality, response time, and customer satisfaction.




Escalate complex issues to higher-level technical teams as required.
Adhere to process guidelines and company policies.

Required Skills:
Excellent communication skills (English verbal and written).
Strong problem-solving and analytical ability.
Basic understanding of computer systems, operating systems, and networking concepts.
Ability to handle high-pressure situations with patience and professionalism.
Flexible to work in rotational shifts and weekends.

This position offers a market-market-competitive salary ranging from 2.5 Lakh INR to 3.5 Lakh INR, depending on experience. If you are passionate about technology and customer service, we encourage you to apply and join our energetic team.

📌 Technical Support Associate Kolkata
🏢 Hird Services Private
📍 Kolkata