We are seeking a dynamic and experienced Team Lead for our International Voice Process team. The ideal candidate will have a strong background in managing teams within a voice process workplace and will be responsible for overseeing daily operations, ensuring high-quality service delivery, and driving team performance.

As a Team Lead, you will play a crucial role in mentoring and guiding team members, fostering a positive work setting, and implementing best practices to enhance productivity. You will be responsible for setting performance targets, monitoring team metrics, and conducting regular performance reviews. Additionally, you will collaborate with other departments to ensure seamless communication and service delivery to our international clients.

Key Responsibilities:
Lead and manage a team of voice process executives, ensuring adherence to quality standards and performance metrics.
Conduct training sessions and workshops to enhance team skills and knowledge.




Monitor team performance and provide constructive feedback to team members.
Develop and implement strategies to improve team efficiency and customer satisfaction.
Handle escalated customer issues and ensure timely resolution.
Prepare and present performance reports to senior management.

Required Skills:
Proven experience in a team lead role within an international voice process setting.
Strong leadership and interpersonal skills.
Excellent communication skills, both verbal and written.
Ability to work under pressure and manage multiple tasks effectively.
Familiarity with performance metrics and reporting tools.

If you are a motivated individual with a passion for leading teams and driving results, we encourage you to apply for this exciting opportunity.

📌 Team Lead International Voice Process Delhi
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Delhi