We are seeking a dedicated Service Desk Analyst to join our team in Maharashtra or Karnataka. The ideal candidate will be responsible for providing exceptional technical support and assistance to our clients and internal teams. As a Service Desk Analyst, you will play a crucial role in ensuring that all service requests and incidents are managed efficiently and effectively.

Key Responsibilities:
Respond to incoming service requests via phone, email, or ticketing tools, ensuring timely resolution of issues.
Troubleshoot and resolve technical problems related to applications and systems, escalating complex issues to higher-level support when necessary.
Maintain accurate records of service requests and incidents in the ticketing system, ensuring all information is up-to-date and detailed.
Collaborate with other IT teams to improve service delivery and enhance user experience.
Provide training and support to end-users on various applications and tools,



ensuring they are equipped to utilize technology effectively.
Monitor and report on service desk performance metrics, identifying areas for improvement.

Required Skills:
Proficiency in service desk operations and ticketing tools.
Solid troubleshooting skills with a focus on application support.
Excellent communication skills, both verbal and written, to interact effectively with users and team members.
Ability to work in a quick-paced setting and manage multiple priorities.
A proactive approach to problem-solving and a commitment to delivering high-quality service.

If you are passionate about technology and customer service, and you meet the experience requirements, we encourage you to apply for this exciting opportunity to contribute to our team as a Service Desk Analyst.

📌 Service Desk Analyst Bengaluru
🏢 White Horse Manpower Consultancy P
📍 Bengaluru