Customer Care Analysis Manager (Ahmedabad)

Company: Rentokil Initial
Job Location: Ahmedabad, Gujarat, India
Employment Type: Full time
Experience Required: 0 - 2 years

Designation - Customer Care Executive

Qualifications

Qualification - Any Graduate

Experience - 0 - 2 years

About Rentokil Initial

Rentokil PCI is India's leading pest control service provider and a Rentokil Initial brand. 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300

locations, aiming to set recent standards in customer service. industry-leading operations through best practices, innovation, and digital technologies. Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and

Key Responsibilities

The Customer Care Executive is responsible for contact management to strengthen the





customer relationship which is the key to retention.

~ To support the branches for retention, and renewals & increase the branch revenue via

Compliant Management- To identify & resolve the customers' complaints within the specific

Alert Account Management- To identify the alert customer & bring the possibility of the

revival of the accounts

Conduct regular reviews & terminate the non-revival accounts

Should be able to analyse data and over the challenging areas to improve

month-on-month performance.

~ Should be able to share the monthly dashboard with the analysis and recommendations

Managing Residential & Commercial Renewals .

📌 Customer Care Analysis Manager Ahmedabad (India)
🏢 Rentokil Initial
📍 India