We are seeking a dedicated and experienced Team Leader for our Customer Support division. The ideal candidate will have a strong background in managing teams within an international call center workplace, focusing on delivering exceptional customer service and support. As a Team Leader, you will be responsible for overseeing daily operations, ensuring that team members are meeting performance targets, and providing guidance and support to enhance their skills and productivity.

Key Responsibilities:
Lead and manage a team of customer support representatives, ensuring high levels of performance and customer satisfaction.
Monitor team performance metrics and implement strategies for improvement.
Conduct regular training sessions and performance reviews to develop team members' skills.
Handle escalated customer inquiries and complaints, providing effective solutions in a timely manner.




Collaborate with other departments to ensure seamless service delivery and address any operational challenges.
Maintain up-to-date knowledge of products and services to effectively support team members and customers.

Required Skills:
Proven experience in a team leadership role within an international call center or customer support workplace.
Strong understanding of customer service principles and practices.
Excellent communication and interpersonal skills.
Ability to motivate and inspire team members to achieve their best.
Proficiency in managing inbound and outbound calls, as well as technical support processes.
Familiarity with voice process operations and customer care strategies.

If you are passionate about customer service and have the leadership skills to drive a team towards success, we encourage you to apply for this exciting prospect.

📌 Team Leader Customer Support Ahmednagar
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Ahmednagar