We are looking for a compassionate and qualified Patient Experience Management Associate to serve as the face of our healthcare this role you will manage front-desk operations guide patients through their care journey and resolve inquiries seamlessly. Your primary goal is to ensure an empathetic smooth and welcoming workplace from reception to discharge directly impacting patient satisfaction and retention.

Reception & Front Desk Management
Welcome patients and visitors with warmth and professionalism upon arrival.
Manage the check-in/check-out process to minimize waiting times.
Handle inbound phone calls and route inquiries to the correct departments.

Patient Relations & Care Coordination




Guide patients through their visit explaining steps paperwork and hospital layouts.
Address and resolve patient grievances or concerns immediately with empathy.
Coordinate with clinical staff to provide updates on delays or scheduling changes.

Documentation & Administrative Support
Register patient information accurately in the Hospital Information System (HIS).
Collect and log patient feedback to identify areas for service improvement.
Ensure the reception area remains tidy protected and welcoming at all times.

Required Experience:

IC

📌 Associate Pune
🏢 Manipal Hospitals
📍 Pune