As a Customer Support Executive in the US Healthcare Inbound Voice Process, you will play a crucial role in assisting US-based customers with their healthcare insurance inquiries. Your primary responsibility will be to handle inbound calls, providing accurate information regarding claims, policy details, and coverage options. This role requires excellent communication skills and a robust customer-service mindset, as you will be the first point of contact for customers seeking assistance.

Key Responsibilities:
Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage.
Provide accurate information regarding eligibility, deductibles, payments, and prior authorizations.
Document interactions appropriately and maintain patient confidentiality in compliance with HIPAA guidelines.
Resolve customer queries promptly with a customer-first approach.
Escalate complex issues to appropriate departments when needed.




Stay updated with system changes, policy updates, and meet quality and productivity targets.

Required Skills:
Excellent verbal and written English communication skills.
Solid comprehension, analytical, and multitasking abilities.
Basic knowledge of business writing and email etiquette.
Customer service-oriented with polished soft skills.
Comfortable with Work From Office and Night Shifts.
Must carry original Aadhar Card and PAN Card.

This position offers a structured training program to enhance your skills, performance-based incentives, and a one-way cab facility within transport boundaries. If you are a fresher or have up to 3 years of experience and are looking for a agile role in customer support, we encourage you to apply.

📌 Customer Support Executive Navi Mumbai
🏢 Hird Services Private
📍 Navi Mumbai