We are seeking a dedicated and experienced Team Manager for our International Voice Process team. The ideal candidate will have a solid background in customer support within the BPO sector, specifically in managing teams that handle international voice processes. As a Team Manager, you will be responsible for overseeing daily operations, ensuring that your team meets performance targets, and providing exceptional service to our clients.

Key Responsibilities:
Lead and manage a team of customer support representatives, ensuring high levels of performance and engagement.
Monitor team performance metrics and implement strategies for improvement.
Conduct regular training sessions and performance reviews to develop team skills and capabilities.
Collaborate with other departments to enhance service delivery and customer satisfaction.




Handle escalated customer issues and provide effective solutions.
Maintain up-to-date knowledge of industry trends and best practices in customer support and BPO operations.

Required Skills:
Proven experience in a team management role within an international voice process environment.
Solid leadership and interpersonal skills.
Excellent communication skills, both verbal and written.
Ability to analyze performance data and implement improvement strategies.
Familiarity with customer support software and tools.

If you are a motivated leader with a passion for customer service and team development, we encourage you to apply for this exciting chance to make a significant impact in our organization.

📌 Team Manager International Voice Process Delhi
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Delhi