24 Oct
|
RANGAM INFOTECH
|
West Bengal
24 Oct
RANGAM INFOTECH
West Bengal
Key Responsibilities:
Handle inbound customer calls and resolve queries.
Troubleshoot technical issues and ensure customer satisfaction.
Maintain high First Call Resolution (FCR) and customer retention.
Identify upselling and cross-selling prospects.
Update customer information and tickets in CRM/Excel.
Required Skills:
Experience in Voice Process, BPO, Customer Care, or Technical Support.
Positive communication skills in English, Hindi, and Bengali.
Solid customer-handling and problem-solving abilities.
Understanding of upselling and cross-selling.
📌 Customer Support / Technical Support Executive West Bengal
🏢 RANGAM INFOTECH
📍 West Bengal