Title: M365 Support SME
Location: Noida
Exp: 7+ Years

Job Description:
Provide advanced L2/L3 support for Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID.
Act as SME and handle critical escalations.
Perform Root Cause Analysis for major incidents.
Manage mail flow, transport rules, connectors, and security policies.
Administer Teams, SharePoint Online, and OneDrive settings.
Implement MFA, Conditional Access, DLP, eDiscovery, and Purview controls.
Perform PowerShell automation and bulk administration.
Coordinate with Microsoft Support for complex issues.
Create SOPs, runbooks, and knowledge articles.
Mentor L1 engineers and conduct KT sessions.
Ensure SLA compliance and ITIL process adherence.
Generate reports and recommend service improvements.

Required Skills
Exchange Online
Microsoft Teams
SharePoint Online
OneDrive for Business
Microsoft Entra ID (Azure AD)
Microsoft Defender for Office 365
Microsoft Purview
PowerShell
ServiceNow
ITIL

📌 Support Sme Noida (India)
🏢 NR Consulting
📍 India