Role Purpose:

The Assistant Branch Manager - Inbound is responsible for managing day-to-day branch operations, ensuring regulatory compliance, delivering excellent customer service, and supporting overall branch efficiency. [role.com], [in.linkedin.com]

Key Responsibilities
Oversee daily branch operations and ensure smooth functioning. [role.com], [in.linkedin.com]
Ensure compliance with bank policies, RBI guidelines, audit requirements, AML, and KYC norms. [role.com]
Authorize and verify customer transaction requests processed by branch staff. [role.com]
Monitor branch lobby management and customer queues to enhance service quality. [role.com]
Handle cash operations, foreign exchange (FX), and related banking services within approved limits. [role.com]
Resolve customer complaints and ensure timely closure within defined TATs. [role.com]




Ensure accurate account-opening documentation and compliance checks before submission. [role.com]
Support branch business goals through customer engagement and relationship management. [in.linkedin.com]

Preferred Skills
Banking operations knowledge
Customer service excellence
Team handling and leadership
Audit & compliance management
KYC/AML understanding
Communication and problem-solving skills
Operational risk management [role.com], [apna.co]

Eligibility
Graduate in any discipline (Banking/Finance preferred).
Experience in branch banking operations, customer service, or retail banking.
Knowledge of banking regulations and processes

📌 Acquisition Manager Sales Madhya Pradesh (India)
🏢 Kotak
📍 India