Assistant Branch Manager - Inbound (Branch Banking Service) | Kotak Mahindra Bank -

Role Purpose:

The Assistant Branch Manager - Inbound is responsible for managing day-to-day branch operations, ensuring regulatory compliance, delivering excellent customer service, and supporting overall branch efficiency. [role.com], [in.linkedin.com]

Key Responsibilities
Oversee daily branch operations and ensure smooth functioning. [role.com], [in.linkedin.com]
Ensure compliance with bank policies, RBI guidelines, audit requirements, AML, and KYC norms. [role.com]
Authorize and verify customer transaction requests processed by branch staff. [role.com]
Monitor branch lobby management and customer queues to enhance service quality. [role.com]
Handle cash operations, foreign exchange (FX), and related banking services within approved limits. [role.com]
Resolve customer complaints and ensure timely closure within defined TATs. [role.com]
Ensure accurate account-opening documentation and compliance checks before submission. [role.com]
Support branch business goals through customer engagement and relationship management. [in.linkedin.com]

Preferred Skills
Banking operations knowledge




Customer service excellence
Team handling and leadership
Audit & compliance management
KYC/AML understanding
Communication and problem-solving skills
Operational risk management [role.com], [apna.co]

Eligibility
Graduate in any discipline (Banking/Finance preferred).
Experience in branch banking operations, customer service, or retail banking.
Knowledge of banking regulations and processes

Responsibilities
Oversee day-to-day branch operations, ensuring smooth and productive functioning.
Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
Authorize and verify system inputs for customer transactions and service requests done by subordinates.
Manage branch lobby and customer queues to enhance service delivery.
Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
Address and resolve customer complaints within defined turnaround times (TAT).
Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

📌 Assistant Branch Manager Inbound Branch Banking Chhattisgarh (India)
🏢 Kotak
📍 India