Core Responsibilities
Customer Onboarding: Assist clients with product setup and implementation.
Client Relationship Management: Build and maintain robust customer relationships.
Product Training: Conduct product demos, walkthroughs, and training sessions.
Customer Support: Handle customer queries via email, calls, and ticketing tools.
Product Adoption: Help clients understand and effectively use Loyalty Program features.
Cross-Functional Coordination: Work closely with Product, Technical Support, and Development teams.
Follow-ups & Reporting: Track onboarding progress, pending issues, and customer feedback. Maintain support reports and documentation.

Required Skills and Qualifications
Experience: 1–3 years.
Education:



Bachelor's degree in Business, IT, Computer Science, or a related field.
Skills: Positive communication, problem-solving, coordination, and time management.
Language Preference: Proficiency in any South Indian language (Telugu, Tamil, Kannada, or Malayalam) is an add-on.
Tools: Basic knowledge of MS Excel, Google Sheets, CRM, or ticketing tools.
Preferred Experience: Exposure to SaaS products, customer success, client servicing, or technical support.
Availability: Immediate joiners preferred.

📌 Customer Success Executive Local Of Ahmedabad Only
🏢 Ecosmob Technologies
📍 Ahmedabad