– Collections Executive (Telecaller)

Company: Rajsi Infin Consultants Private Limited (NBFC)

Location: Dwarka, Current Delhi

Department: Collections

Positions: 2

Salary: ₹20,000–₹22,000 per month + Performance-Based Incentives

Qualification: Graduate in any discipline

Experience: Minimum 1–2 years in collections for payday loans, short-term loans, digital lending, or similar financial products.

Key Responsibilities
Make outbound calls for pre-due reminders, due-date follow-ups, and overdue collections.
Follow up with customers for timely payment of EMIs/loan dues and obtain transparent payment commitments (PTPs).
Monitor pending and overdue accounts and conduct regular follow-ups until payment or resolution.
Maintain accurate records of calls, follow-ups, payment commitments, payments received, and customer responses in the CRM/collection system.
Identify reasons for non-payment and escalate difficult, disputed, or high-risk cases to the reporting manager.




Coordinate with internal teams for payment updates and resolution of customer queries.
Achieve assigned collection efficiency, recovery, PTP, and delinquency-control targets.
Ensure all customer interactions follow the Company's approved collection process and appropriate, professional, and compliant collection practices.

Required Skills
Good communication, negotiation, persuasion, and customer-handling skills.
Experience in pre-due, due-date, and overdue collection follow-ups.
Working knowledge of computers, MS Office, loan applications, CRM, and collection systems.
Ability to maintain accurate follow-up and payment-commitment records.
Target-oriented approach with robust follow-up and recovery skills.
Understanding of professional and responsible collection practices.

Preferred: Candidates with hands-on tele-collection experience in payday loans, digital lending, personal loans, short-term loans, or similar financial products.

📌 Collections Tele Caller In Nbfc Dwarka
🏢 Rajsi Infin Consultants Private
📍 Dwarka