Facility Management
Oversee the maintenance, cleanliness, and functionality of all club areas (gym floor, locker rooms, pool, spa, studios, etc.).
Coordinate with vendors, technicians, and contractors for repairs, servicing, and facility upgrades.
Ensure all equipment is in working order and regularly serviced.
Maintain compliance with health and safety regulations, including fire safety, sanitation, and emergency protocols

Club Operations
Manage day-to-day club operations, including front desk, membership, and fitness staff.
Implement and monitor standard operating procedures (SOPs) to ensure high operational efficiency.
Track key performance indicators (KPIs) and implement strategies to achieve revenue and retention goals.
Manage inventory and procurement for club supplies and consumables.

Staff Supervision & Development:
Recruit, train, and manage club staff including trainers, customer service, maintenance, and support staff.




Schedule and supervise shifts to ensure proper staff

coverage and performance.
Foster a positive team workplace and provide ongoing coaching and development prospects.

Member Engagement & Customer Service
Ensure a high standard of customer service and satisfaction across all touchpoints.
Handle member complaints and concerns with

professionalism and prompt resolution.
Organize events, challenges, or member engagement

initiatives to promote retention and community.

Budgeting & Financial Oversight
Assist in preparing and managing club budgets and
expenses.
Monitor revenue streams (memberships, personal training, classes) and control operational costs.
Generate and review operational reports and financial performance data.

📌 Club Mana Mumbai
🏢 Ileseum Clubs
📍 Mumbai