: Bilingual Quality Analyst – Travel Process

Location: Gurugram

Experience: Travel Industry Experience is Mandatory

Job Overview

We are seeking a skilled and detail-oriented Bilingual Quality Analyst with mandatory experience in the travel industry. The candidate will be responsible for evaluating customer interactions, ensuring process compliance, and maintaining high-quality service standards across customer support and travel operations.

Key Responsibilities
Evaluate calls, chats, and emails to ensure compliance with quality benchmarks.
Monitor agents' performance and identify areas for improvement.
Conduct quality audits and provide actionable feedback to team members.
Ensure accuracy in travel-related processes, including bookings, cancellations, amendments, and refunds.
Track quality scores, prepare reports, and analyze performance trends.




Identify recurring issues and recommend process improvements.
Collaborate with team leaders and trainers to enhance customer experience.

Candidate Requirements
Mandatory experience in the Travel Industry.
Fluency in English and one additional language.
Previous experience in Quality Analysis or Quality Assurance is preferred.
Knowledge of travel processes, booking systems, and customer service operations.
Solid analytical, communication, and observation skills.
Ability to identify errors, maintain quality standards, and meet deadlines.

Apply now with your updated resume! Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Bilingual Quality Analyst Gurugram (India)
🏢 Travelobliss
📍 India