Customer Assistance ManagerBusiness Loans-Hardship Assistance UnitSurat - Manage customer assistance specifically for business loans within the hardship assistance unit.
Handle customer queries and provide support related to loan hardship cases.
Coordinate with internal teams to facilitate resolution of customer issues related to business loans.
Ensure compliance with banking policies and procedures while assisting customers.
Maintain records and documentation related to customer assistance activities.
Act as a point of contact for customers facing financial difficulties with their business loans.
Support the team in managing workload and meeting service standards.
Requires valuable communication and customer handling skills.
Role demands understanding of banking products, especially business loans.
Ability to work in a structured banking setting with focus on customer satisfaction.
📌 Customer Assistance Manager Business Loans Hardship Assistance Surat
🏢 Kotak Mahindra Bank
📍 Surat
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