Key Responsibilities
Customer Order

Management
Handle customer enquiries, order confirmations, and order processing.
Coordinate with sales teams to ensure accurate order execution.
Verify product availability, pricing, delivery schedules, and customer requirements.
Monitor pending orders and ensure timely order fulfillment.
Maintain accurate customer order records.
Customer

Communication &
Support
Respond promptly to customer enquiries through email and telephone.
Provide regular updates regarding order status, shipment tracking, and delivery timelines.
Handle customer complaints professionally and ensure timely resolution.
Coordinate with customers regarding delivery issues, shortages, damaged products, and documentation requests.
Maintain robust customer relationships through effective communication.
Warehouse &
Logistics Coordination
Coordinate with warehouse teams for order picking, packing, and dispatch.
Monitor daily shipments and delivery performance.
Coordinate with courier and logistics partners for timely deliveries.
Follow up on delayed shipments and resolve delivery-related issues.
Track proof of delivery (POD) and shipment discrepancies.
Sales &
Internal Coordination
Work closely with sales,



warehouse, finance, and logistics departments.
Coordinate customer requests for invoices, COA, SDS/MSDS, and other product documents.
Follow up on pending orders, backorders, and customer escalations.
Support sales teams with order-related information and customer service requirements.
Coordinate with China headquarters when required.
Reporting &
Performance Monitoring
Prepare daily order status and dispatch reports.
Maintain customer complaint and resolution records.
Monitor pending orders and delayed deliveries.
Prepare periodic customer service performance reports.
Identify recurring operational issues and recommend improvements.

Required Qualifications &
Experience
Graduate in Commerce, Business Administration, Science, or a related field.
48 years of experience in customer service, order management, or sales coordination.
Positive knowledge of order processing and logistics coordination.
Proficiency in MS Excel, ERP systems, and email communication.
Ability to handle multiple customers and orders simultaneously.
Robust problem-solving and follow-up skills.

📌 Customer Support Representative Hyderabad
🏢 BLD Pharmatech India
📍 Hyderabad