Job Title: Customer Support Representative– US Voice Process
Experience: 1+ Year
: We are looking for a Customer Care Executive for the US Voice Process. The candidate should have at least 1 year of experience in customer service, handling inbound/outbound calls, and resolving customer queries efficiently.
Key Responsibilities
Handle customer inquiries via voice calls.
Provide prompt and accurate resolutions to customer concerns.
Maintain high levels of customer satisfaction and service quality.
Document customer interactions and follow established processes.
Meet productivity and performance targets.
Requirements:
Minimum 1 year of experience in Customer Care/Voice Process.
Excellent verbal communication skills in English.
Robust problem-solving and customer-handling skills.
Comfortable working in rotational shifts.
Basic computer knowledge and familiarity with CRM tools is preferred.