Job Title: Customer Care officer

Company: Jayair System Private Limited

Location: Surat Gujarat

Employment Type: Full-time

Department: Customer Support

Job Summary:

Jayair System Private Limited is seeking a dedicated and customer-focused Customer Care Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities:
Handle inbound and outbound customer calls in a qualified manner
Respond promptly to customer inquiries via phone, email, or chat
Resolve customer complaints efficiently and escalate issues when necessary
Maintain accurate records of customer interactions and transactions
Provide product and service information to customers
Follow up with customers to ensure issue resolution and satisfaction
Collaborate with internal teams to improve customer experience
Meet performance targets and service quality standards





Requirements:
Bachelor’s degree in any discipline (preferred)
Proven experience in customer service or a related field is an advantage
Excellent verbal and written communication skills
Strong problem-solving and interpersonal skills
Ability to multitask and work in a fast-paced environment
Basic computer knowledge (MS Office, CRM tools, etc.)
Positive attitude and customer-first approach

Compensation & Advantages
PF & ESIC benefits
Food allowance
Birthday gift from company
Birthday half-day leave
Friendly work environment
Growth opportunity

Job Types: Full-time, Fresher

Work Location: In person

Job Types: Full time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits
Provident Fund

Education:
Bachelor's (Required)

Language:
English (Required)
Hindi (Required)

Work Location: In person

📌 Customer Care Officer Surat
🏢 Jay Air Systems
📍 Surat